Care & Service

Service begins with the specific piece

Fine jewelry is personal and mechanical at once. A ring's metal, setting style, stone dimensions, wear history, and previous alterations all affect what service is appropriate. We review these details before recommending a resize, repair, inspection, or other work.

What we can assess

• Questions about fit, including whether a size adjustment may be suitable for the design.
• Visible concerns with workmanship, stone setting, metal, or the delivered order.
• Repair or maintenance requests after everyday wear or accidental damage.
• Existing proposals and the records needed to identify the stone and design version.

Clear route, clear proposal

Please contact us before sending any item back. We will confirm the correct route, information needed for assessment, and the applicable order terms. Do not send a piece independently. Where service is possible, we will explain the proposed work, expected timing, and any applicable charge before work is authorized. A request does not itself guarantee that a resize or repair is suitable, free of charge, or available for every design.

When something is wrong

If an item appears defective, incorrect, not as described, or was not shipped as required, contact us promptly with the order details and clear photographs where possible. We will review the concern and provide an appropriate next step. Nothing in this page limits rights available under applicable law. For all care and service requests, start through Contact.