Custom Order Terms

Every proposal has a clear scope

Stellivon begins with a conversation and a written proposal. Browsing a concept, sending an inquiry, or discussing a stone does not create a purchase, reserve a stone, or authorize production. A transaction proceeds only after the order-specific proposal, applicable cancellation and return terms, and required approvals are provided and accepted.

How orders are distinguished

• Standard configuration: a confirmed stone paired with an established setting direction, metal, and size within its reviewed range.
• Engraving: personal text or marks added to an otherwise defined piece, subject to the proposal.
• Original commission: a design requiring new CAD, engineering review, or features outside a standard configuration.
• Change after approval: a request that may affect cost, stone availability, design review, or timing.

Approval before making

We confirm the actual stone, design version, size, metal, necessary order information, and payment authorization before production is authorized. Making is then planned at approximately 20 calendar days; design conversations, transport, and customs are not included. Your formal proposal will state the estimated ship date.

Changes, cancellations, and concerns

Ask for any change or cancellation before work begins whenever possible. If a change is requested after approval, we will explain the revised proposal and timing before proceeding. Applicable order terms determine the available options for standard configurations, engraving, and original work. Nothing here limits rights that apply where an item is defective, incorrect, not as described, or not shipped as required. For help with an existing proposal, visit Contact.